Our client in the telecommunications sector is looking for a consultant to provide IT support services within the ERP domain. This mission aims to ensure the continuity of operations related to our ERP systems, specifically Oracle Fusion and Oracle E-Business Suite R12, as well as to document and update the relevant procedures.
Additionally, this role involves preparing for the potential outsourcing of these activities to an external partner.
2. Mission & Tasks to Execute
The Mission
The IT Support analyst is responsible for providing business support and ensuring business continuity through ERP applications maintenance activities. This role involves close collaboration with business end users, subject matter experts, and technical resources (internal teams and third-party vendors) to ensure that business needs are fully addressed, and continuous improvement is achieved.
Key Responsibilities Areas
- Ensure the continuous operation of IT ERP-related activities for Oracle Fusion and Oracle E-Business Suite R12.
- Document existing procedures and update them as necessary to reflect current practices.
- Support the maintenance, troubleshooting, and user assistance for these ERP systems.
- Collaborate with internal teams to optimize system performance and reliability.
- Identify and define the operating model for ERP support.
- Develop and implement a comprehensive transition plan for outsourcing these activities, if applicable.
- Prepare detailed documentation to facilitate future outsourcing or external support arrangements.
- Support the evaluation and selection of potential external partners for outsourcing these activities, should the need arise.
Scope of Work
- Provide technical support and troubleshooting for Oracle Fusion and Oracle E-Business Suite R12, as well as related systems.
- Assist users with ERP-related issues and ensure timely resolution.
- Collaborate with the IT team to implement updates and system improvements.
- Monitor system performance and recommend enhancements.
- Maintain detailed records of incidents, resolutions, and procedural documentation.
- Contribute to the development and updating of operational procedures.
- Identify the optimal operating model for ERP support.
- Lead the implementation of the transition plan for outsourcing activities, ensuring minimal disruption.
3. Profile
Experience and Qualifications
- Minimum of 5 years of experience in an analyst or operational role, with a strong understanding of ERP domains.
- Proven hands-on experience with ERP solutions, preferably with Oracle Fusion and Oracle E-Business Suite R12.
- Ability to analyze, document, and optimize ERP processes.
- Strong troubleshooting and support skills in ERP environments.
Skills
- Strong analytical mindset
- Excellent troubleshooting skills
- Understanding of the functioning of an IT operations service
- Ability to understand complex distributed systems
- Continuous improvement mindset
- Quality driven
- Solution and problem solver oriented
- Stakeholder & communication management
- Planning and prioritization
Attitudes
Team player and customer oriented.
Languages
- Fluent in English
- Fluent in French or Dutch
4. Particularities
Starting date: September
End date: 6 months mission
Location: Brussels