Our client is looking for a Product Owner Service to take ownership of one of its strategic customer-facing digital channels and maximize the value it creates for customers, partners and the organization.
Our client is a key player in the Belgian and European energy landscape and plays a crucial role in ensuring the reliability and sustainability of the electricity supply.
As Product Owner / Product Manager, you will contribute to building secure, reliable and scalable digital services that simplify customer interactions, accelerate service adoption and support the energy transition.
Depending on your profile and experience, you will take ownership of either:
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The Customer Portal for Digital Services
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The Developer & Machine-to-Machine Portal
The role combines Product Management and Product Ownership, with end-to-end responsibility from product strategy and customer experience to backlog management, delivery, adoption and operational performance.
Your Responsibilities
Product Strategy & Roadmap
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Define and communicate the product vision, strategy and roadmap.
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Translate customer needs, business objectives and company priorities into measurable product outcomes.
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Position the portal as a strategic digital channel within the organization.
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Drive adoption and customer value across Belgium and Germany.
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Align stakeholders on priorities, roadmap decisions and product trade-offs.
Customer Experience
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Own and continuously improve the end-to-end customer journey.
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Understand customer segments, market roles and user needs.
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Identify customer pain points and translate them into product improvements.
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Ensure a consistent, intuitive and reliable experience across services integrated into the portal.
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Use customer feedback, usage data and product insights to guide product decisions.
Product Ownership & Delivery
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Lead the cross-functional product team and provide clarity on goals, priorities and expected outcomes.
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Own and continuously prioritize the product backlog.
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Balance customer value, business impact, urgency, dependencies, technical feasibility and operational risk.
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Ensure user stories, acceptance criteria and non-functional requirements are development-ready.
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Review and accept delivered work.
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Adjust priorities based on demonstrations, testing, stakeholder feedback and product data.
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Work closely with engineering, architecture, security, infrastructure, platform and operational teams.
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Remove friction and reduce onboarding lead times for new products and services.
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Promote standards, governance and reusable capabilities.
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Ensure the platform remains scalable, maintainable and ready for future growth.
Product Performance
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Define and monitor KPIs related to:
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Adoption
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Usage
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Service quality
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Customer satisfaction
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Use analytics and digital insights to identify improvement opportunities.
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Measure product outcomes and communicate progress to stakeholders.
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Continuously optimize customer and business value.
Operational Excellence
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Define and follow up service expectations, reliability and performance indicators.
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Collaborate with operational teams on availability, monitoring and support readiness.
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Contribute to incident management and continuous improvement.
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Balance customer value, speed of delivery, security and operational sustainability.
What Success Looks Like
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Increasing adoption of the digital portals.
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Improved customer satisfaction and reduced customer friction.
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Faster onboarding and integration of new services.
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Strong stakeholder alignment across Belgium and Germany.
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Reliable, secure and scalable digital services.
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A product roadmap delivering measurable customer and business value.
Required Experience
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Master's degree or equivalent through experience.
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5+ years of experience in one or more of the following:
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Product Management
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Product Ownership
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Digital Platforms
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Customer Portals
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Proven experience defining a product vision, roadmap and measurable outcomes.
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Experience leading a cross-functional product team in an Agile environment.
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Strong experience with backlog prioritization and delivery ownership.
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Experience with customer-facing digital products, portals, platforms or service integration environments.
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Good knowledge of Dutch and/or French, combined with English.
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Experience within energy, infrastructure or another complex B2B environment is considered an asset.
Key Skills
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Product Management & Product Ownership
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Product vision & roadmap management
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Backlog management & prioritization
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Customer journey & customer experience
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Stakeholder management
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Agile product delivery
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Product adoption & value creation
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KPI and data-driven product management
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Digital platforms & service integration
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Strong communication across business and technology teams
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Ability to translate customer requirements into strategic priorities and development-ready backlog items
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Comfortable discussing technology, integrations and delivery risks with technical teams
Profile
You are:
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Customer-focused and outcome-driven.
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Analytical and data-driven.
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Pragmatic and hands-on.
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Comfortable navigating ambiguity and creating clarity.
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A strong product-team leader and collaborator.
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Able to influence and align senior stakeholders.
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Comfortable making difficult prioritization decisions.
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Able to combine strategic thinking with operational discipline.
Additional Assets
Customer Portal Focus
Experience with:
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Customer portals
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UX and customer journey design
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Identity & Access Management
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User onboarding
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Account management
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Customer-facing digital products
Developer & Machine-to-Machine Portal Focus
Experience with:
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APIs and integrations
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Developer portals
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Machine-to-machine communication
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Data exchange platforms
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SLA-driven digital services
Practical Information
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Location: Brussels
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Work regime: Full-time
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Onsite: 2 days per week by default